Coaching Program Subscription FAQ & Program Enrollment
Please note that this is a monthly subscription. You will be charged each month until you cancel. You may cancel your subscription at any time.
Your on-going, monthly coaching subscription includes your meetings with Sarah, along with all services and products, such as Myers-Briggs Type Indicator administration, filming of live practice interviews/performance discussions/presentations, and use of Big Interview video practice software.
You decide–while there is a minimum number of appointments per month that we recommend, there is no maximum. When urgent situations arise, you can also request or schedule additional appointments (at no extra cost). We are able to accommodate the vast majority of such requests.
To get the most out of the program, clients pre-schedule a set number of appointments at the beginning of each month:
Month 1: Five appointments (in addition to your first appointment), with more on request as needed.
Months 2 and 3: Four appointments each month, with more on request as needed.
Month 4 and beyond: Three appointments each month, with more on request as needed.
There are day, evening, and weekend appointments available. As evening and weekend availability is limited, we ask clients who are free during the day to schedule their routine, non-urgent appointments for weekdays before 5 pm Eastern time.
You may send your documents in advance, but Sarah will work with you to edit or review documents, during your appointment/call. When sending documents in advance, please indicate “To review during our appt on [date]” on the subject line.
Between 10 am – 11 pm Eastern time, call 212-206-9929 and leave a message if you get voicemail (do not email or text). You can also request a short-notice and/or after hours appointment here, and we will get back to you with a confirmation or alternate time as soon as we can. (If we do not respond within an hour, definitely give us a call at 212-206-9929.)
Out of necessity, our policy about between-appointment communication is very strict :). Questions/issues that arise between appointments are discussed only by telephone, so please do not email or text your questions, no matter how quick they seem to be.
Our most popular policy is that you can reschedule appointments up until the time they are due to start. You can cancel online using the link in your confirmation or reminder emails. If the cancellation is last-minute, a “heads up” phone call is always welcome. We do appreciate as much notice as possible if you need to reschedule or postpone an evening or weekend appointment.
You can count on ample availability to schedule all your appointments at reasonable intervals throughout the month (in other words, you won’t have to cluster your appointments too close together). For clients in their second month and beyond, the longest gap in appointment availability will be 6 business days (5 days for clients in their first month). If necessary, Sarah will set aside time to meet with clients when she is traveling. She will always make an effort to accommodate clients who need help with urgent matters such as final round interviews or negotiations.
While many of our clients prefer in-person appointments, we ask all our monthly clients to agree to either:
1) Work with Sarah by Zoom or phone when she is away from the office (approximately 3-6 weeks per year), or
2) Schedule in-person appointments around Sarah’s travel. The gap between in-person appointments could be six to 10 business days.
It’s easy – let us know you’d like to stop and your program will end on the last day of your billing cycle. You can cancel your automatic payments immediately via your Acuity account and finish your month. However: If you might want to come back for either hourly or monthly coaching in the future, make sure to do the math to confirm that it makes sense to give up your current discounted monthly rate.
Please note: Clients who stop their coaching program and start up again at a later date begin at month one and pay the prices current on the date they return. The program is designed to encourage continuous coaching because we have observed that clients who maintain regular weekly coaching appointments tend to have better outcomes than clients who spend the same amount on stop-and-go coaching.
Yes. While it usually makes financial sense for clients finish out the current month of coaching, we are happy to refund any positive balance.
Refund = [Monthly payment] – [hourly cost of any coaching hours you received that month] – [any CC charges incurred on the payment refund]