Coaching Program Subscription FAQ & Program Enrollment
Please note that this is a monthly subscription. You will be charged each month until you cancel. You may cancel your subscription at any time.
The monthly coaching program is an on-going monthly coaching subscription that includes your all your coaching appointments with Sarah, as well as a few extras, such as administration of online assessments such as the Myers-Briggs Type Indicator, use of BigInterview video practice software, and live filming of practice interviews/performance discussions/presentations.
You decide–while there is a minimum number of appointments per month that we recommend, there is no maximum. When urgent situations arise, you can also request or schedule additional appointments (at no extra cost). We are able to accommodate the vast majority of such requests.
To get the most out of the program, clients pre-schedule a set number of appointments at the beginning of each month:
Month 1: Five appointments (in addition to your first appointment), with more on request as needed.
Months 2 and beyond: Three to four appointments each month, with more on request as needed.
There are day, evening, and weekend appointments available. As evening and weekend availability is limited, we ask clients who are free during the day to schedule their routine, non-urgent appointments for weekdays before 5 pm Eastern time.
You may send your documents in advance, but Sarah will work with you to edit or review documents, during your appointment/call. When sending documents in advance, please indicate “To review during our appt on [date]” on the subject line.
Between 10 am – 11 pm Eastern time, call 212-206-9929 and leave a message if you get voicemail (do not email or text). You can also request a short-notice and/or after hours appointment here, and we will get back to you with a confirmation or alternate time as soon as we can. (If we do not respond within an hour, definitely give us a call at 212-206-9929.)
Out of necessity, our policy about between-appointment communication is very strict :). Questions/issues that arise between appointments are discussed only on a Zoom or phone call, so please do not email or text your questions, no matter how quick they seem to be.
Our most popular policy is that you can reschedule appointments up until the time they are due to start, as long as it doesn’t become a habit. You can cancel online using the link in your confirmation or reminder emails. If the cancellation is last-minute, a “heads up” phone call is always welcome. We do appreciate as much notice as possible if you need to reschedule or postpone an evening or weekend appointment.
You can count on ample availability to schedule all your appointments at reasonable intervals throughout the month (in other words, you won’t have to cluster your appointments too close together). For clients in their second month and beyond, the longest gap in appointment availability will be 6 business days (5 days for clients in their first month). If necessary, Sarah will set aside time to meet with clients when she is traveling. She will always make an effort to accommodate clients who need help with urgent matters such as final round interviews or negotiations.
No, you don’t have to give notice – you can cancel your subscription at any time, and you can continue with coaching appointments through the last day of your current month. To cancel your subscription, open any of your monthly subscription confirmation emails and click the Change Your Subscription Here button. Note: because the payment system runs the charges as soon as the day begins (anytime after 12:00 am), you need to cancel by 11:59 pm the day before.
While it usually makes financial sense to finish out the current month of coaching, we are happy to refund any positive balance left on this formula:
Refund = [Monthly payment] – [hourly cost of any coaching hours you received that month] – [any CC charges incurred on the payment refund]
Yes, if you subscribe to the monthly coaching program you will be billed automatically on the same day the next month, and each month thereafter, until you cancel.
How does payment work? What do you mean by terms like subscription, billing date, and billing month?
The monthly coaching program works like a subscription, which means that instead of paying per appointment, you’ll be charged a flat amount every month until you cancel.
For instance, if you sign up on March 5th, your first billing month will run from March 5th – April 4th. Assuming you didn’t cancel your monthly subscription before 11:59 pm on the last day of your billing month (April 4th), the payment system will then automatically charge your card first thing on April 5th and on the 5th of the each month (your billing date) thereafter.
If you’ve paid for the month but haven’t had any appointments, we will refund you 100% of the amount we receive from the payment processing company (usually 96-97% of your payment).
In-person appointments are generally available one or two days a week when Sarah is working from the NYC office. As Sarah works from another location from 2-7 weeks/year, all monthly coaching program clients should plan on working via Zoom as well.